Support Center
Help and answers for ClearLens
Frequently Asked Questions About ClearLens
How do I use ClearLens?
Take a clear, well-lit selfie using the ClearLens app. Our on-device AI will instantly analyze your skin, identify concerns, and generate a personalized morning and evening skincare routine for you to follow.
Is my skin data and photo private?
Absolutely. ClearLens operates with a strict "Privacy First" policy. All AI skin analysis is processed locally on your device. We do not upload, save, or store your photos on any external servers.
How do personalized routines work?
ClearLens generates custom skincare routines based on your unique skin profile and analysis results. As you log your progress, the app adapts its recommendations to match your skin's evolving needs.
Do I need an internet connection?
Core features, including the AI skin analysis, run locally on your iPhone and do not require an active internet connection. However, some app updates or database syncs for new products may require internet access.
The app crashes or has performance issues. What should I do?
If you're experiencing issues, try these steps:
- Close and restart the ClearLens app
- Make sure your device is running the latest version of iOS
- Check the App Store for any available updates
- Restart your iPhone
- If the issue persists, delete and reinstall the app
Getting Started with ClearLens
Step 1: Download and Open
Download ClearLens from the App Store. Open the app and grant the necessary camera permissions so the AI can perform its analysis.
Step 2: Take Your First Scan
Find a room with good, natural lighting. Use the app to scan your face. The on-device AI will evaluate your skin type and concerns.
Step 3: Review Your Routine
Check the personalized morning and evening routines generated by the app.
Step 4: Track Your Glow
Use the app daily to check off your routines and monitor your skin's progress over time with visual timelines.
Still Need Help?
If you can't find the answer to your question, please contact our support team at contact@maincreator.com. We typically respond within 24-48 hours.